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Explore how commissioners and leaders can ensure care providers have a voice in decision-making. Learn practical approaches to strengthen collaboration, improve services and support better outcomes in adult social care.

For employment managers and advisers in local authorities, partnership and engagement leads in local authorities, Local Skills Improvement Plan leads, leaders and managers working in Chambers of Commerce and leaders and managers working in Integrated Care Boards.

This toolkit shows how Kent Invicta Chamber of Commerce’s sector-focused engagement model helps adult social care providers shape Local Skills Improvement Plans. By using trusted networks and targeted outreach, it strengthens provider voice, aligns training with real workforce needs and supports a more resilient care workforce.

What this toolkit can help you achieve

• Adult social care benefits from dedicated engagement methods that ensure provider voice shapes skills planning.
• Trusted networks widen reach and strengthen representation.
• Structured collaboration supports training that reflects modern care roles.
• Workforce retention improves when career pathways are informed by real provider needs.. 

Quick start

• highlighting the key points of the toolkit.

• Overview - a short overview of what the toolkit offers, overarching lessons and key takeaways.
  
  

Explore the toolkit at your own pace

Explore the toolkit step-by-step, or go straight to the sections most relevant to you. Each section includes practical recommendations to support you in applying the approach in practice.

Go straight to the sections

• Planning and preparing
  Setting the foundations for meaningful provider engagement – by building a clear case for change, defining the objectives, assessing risks and planning the order of activities.
• Financing and investment
  Explore how provider engagement was practical and delivered without placing additional strain on already stretched services.

• Involving key stakeholders
  Highlighting how strategic partnerships were established and strengthened to widen reach, deepen insight and ensure the LSIP reflected the realities of the adult social care workforce.

• Governance and implementation
  Setting out the structures and processes that ensured activity remained co-ordinated, transparent and accountable throughout the LSIP cycle.

• Outcomes, impact and learning
  Learn the difference that this co-ordinated approach has made across the adult social care landscape.
  
  

Recommendations

• Ensuring providers have a voice at the table- Recommendations

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